Privacy Policy

G’day and welcome to Hot Grills! At Hot Grills (“we”, “us”, “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotgrillsstore.com. We are located at 64 Kintyre Street, LOGANHOLME DC, AU 4129.

Just as we build durability and reliability into our BBQs and outdoor cooking products, we build robust privacy practices into our online operations. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our website:

• Personal Information: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, shipping address, phone number, and payment details (processed securely by our payment partners).
• Transaction Information: Details about the products you purchase and your payment method (note: we do not store sensitive payment information like full credit card numbers on our servers).
• Technical and Usage Data: We automatically collect information about your device and how you interact with our site, including your IP address, browser type, pages visited, and referring URLs.
• Communications: Records of any correspondence when you contact our customer service team.

2. How We Use Your Information

We use your information to provide, improve, and personalise our services:

• Process your orders and deliver products worldwide (except some Asian countries and remote regions).
• Communicate with you about orders, products, services, and promotional offers.
• Improve our website, product offerings, and customer experience.
• Prevent fraud and enhance the security of our website.
• Comply with legal obligations and enforce our terms and conditions.

3. Sharing and Disclosure of Information

We value your privacy and only share your information in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting business, processing payments, and delivering orders (e.g., payment processors like PayPal, shipping carriers). These partners are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your data’s security is as important to us as the quality of our grills. We implement appropriate technical and organisational measures to protect your information:

• Industry-standard SSL encryption to protect data transmitted to and from our website.
• PCI-DSS compliant payment processing – we do not store sensitive payment information on our servers.
• Secure servers and storage systems with limited access.
• Regular security assessments and updates to our systems.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we work hard to protect your data and promptly investigate any suspected breaches.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can review and update your account information by logging into your account on our website.
• Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions included in those emails.
• Data Deletion: You may request deletion of your personal information, subject to certain legal obligations we may have to retain data.
• Cookies: You can control cookies through your browser settings (see below for more details).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site:

• Essential Cookies: Required for the operation of our website, such as enabling you to log in and use your shopping cart.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how they move around our site, helping us improve its functionality.
• Targeting Cookies: Record your visit, pages visited, and links followed to make our advertising more relevant to you.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website.

7. International Data Transfers

As a global business serving customers worldwide (with some exceptions), your information may be processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out:

Thanks for trusting Hot Grills with your outdoor cooking needs and your personal information. Happy Grilling!