FAQ

What types of BBQs do you offer?

We specialise in a wide range of high-quality outdoor cooking equipment including Freestanding Gas BBQs, Kamado BBQs, Portable BBQs, Smokers, Outdoor Kitchens, and BBQ accessories. Whether you’re looking for a permanent backyard setup or something for camping adventures, we have the perfect grill for your needs.

Are your products suitable for Australian conditions?

Absolutely! All our products are selected with Australian conditions in mind. We offer robust, durable equipment designed to withstand our climate and deliver exceptional performance for the Australian barbecue enthusiast.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information. Your transaction details are always secure when shopping with Hot Grills.

Where do you deliver?

We deliver across Australia and worldwide! However, due to logistical constraints, we’re unable to deliver to some Asian countries and remote regions. If you’re unsure about delivery to your location, please contact our customer service team.

What are your shipping options?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days from our warehouse in Loganholme, Queensland.

How can I track my order?

Once your order ships, we’ll send you tracking information via email so you can monitor your delivery every step of the way.

What is your return policy?

We offer a 15-day return policy from the date of receipt. If you’re not completely satisfied with your purchase, please contact us at [email protected] to arrange a return or exchange.

What if my product arrives damaged?

We carefully pack all orders to withstand transportation, but if your product arrives damaged, please contact us immediately at [email protected] and we’ll resolve the issue promptly.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.

How can I contact customer service?

Our friendly customer service team is available via email at [email protected]. We’re here to help with any questions about products, orders, or deliveries.

Where are you located?

We’re based at 64 Kintyre Street, Loganholme DC, Queensland 4129, Australia. While we don’t have a physical storefront, we welcome your inquiries via email.